FAQ

 

What types of products do you offer in your surprise boxes for pets?

AstuKastes specializes in a variety of surprise boxes for pets, which include unique treats, toys, and accessories. Each box is designed to create memorable experiences for both pets and their owners, with options such as the luxurious Platinum Box and the Harry Potter Mystery Box.

How can I ensure that the surprise box I receive is suitable for my pet?

To ensure the best experience for your pet, we recommend reviewing the product descriptions and specifications provided for each surprise box. This information will help you select a box that aligns with your pet's preferences and needs.

What is your return policy for surprise boxes?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. For more details, please refer to our return policy.

How long does shipping take for orders within and outside of Latvia?

For orders within Latvia, delivery typically takes 2-3 days. For international orders, shipping may take approximately 2 weeks, depending on the destination.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or if you receive the wrong item, please inspect the package immediately and contact us. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How can I contact customer support for further inquiries?

info@astukastes.com